# Medesk Ltd. Case Study

## Overview

Medesk is a B2B HealthTech SaaS platform for clinics and medical teams, used by healthcare providers across 35+ countries. The work covered product UX, patient-facing flows, third-party integrations, and design system components for clinic operations and digital care.

## Role And Context

- Role: Senior Product Designer
- Dates: Sep. 2016 - Jun. 2019
- Scale: 1000+ clinics, 35+ countries
- Platforms: Web, SaaS, Patient Portal
- Products: Clinic Platform, Patient Flow, Design System
- Scope: HealthTech UX, B2B SaaS, Patient Flows, Design System, UI Components
- Team: Product, Engineering, Customer Success, Support

## HealthTech SaaS And Design System

- Designed UX for a healthcare platform used by 1000+ clinics: Improved core workflows for clinic teams, operations, and patient management across international markets.
- Built reusable design system components: Created Storybook-based UI components and scalable interface patterns for core product flows and third-party integrations.
- Launched an online treatment flow for 10K+ B2C patients: Designed patient-facing experiences supporting digital treatment, communication, and care delivery.
- Integrated third-party modules and national labs: Designed integration flows supporting external services, lab data, and connected healthcare workflows.
- Improved NPS from 37% to 54%: Refined key product flows and patient interactions to improve service quality and user satisfaction.

## Relevant Capabilities

- HealthTech UX
- B2B SaaS
- Clinic operations
- Patient-facing flows
- Third-party integrations
- Design systems
- Storybook-based UI components

## Related Files

- Full context: /llms-full.txt
- Resume: /resume.txt
- Portfolio summary: /portfolio.md